Access Mental Health (ACT) 

Open 24/7. These services provide access to assessment and treatment services and offer advice and information on a range of mental health issues. Mental health emergency access and support. 

1800 629 354 | (02) 6205 1065 

QLIFE 

Free telephone and web-based counselling, referrals and support for LGBTQI+ people and their families. 3pm – 9pm every day. 

1800 184 527 | qlife.org.au 

Lifeline 

Open 24/7. National crisis and suicide prevention telephone counselling. 

13 11 14 | lifeline.org.au 

Suicide Call Back Service 

Open 24/7. Phone crisis counselling and support, ages 15 plus. Crisis support for people who are suicidal, carers of someone who is suicidal and people bereaved by suicide. The Suicide Call Back Service provides immediate telephone support in a crisis and can provide up to 6 further telephone counselling sessions with the same counsellor. 

1300 659 467 | suicidecallbackservice.org.au 

beyondblue Support Service 

Open 24/7. Phone support, for all ages. Support, information and advice over the phone, for concerns big and small. beyondblue also have an online chat service available between 3pm and midnight, 7 days a week and an email service. 

1300 22 4636 | beyondblue.org.au 

13YARN 

Open 24/7. Confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support. 

13 92 76 | 13yarn.org.au 

Domestic Violence Crisis Service (ACT) 

Open 24/7. Provides support to anyone impacted by intimate partner, domestic and family violence, regardless of age, sexuality or gender. Crisis assistance. 

(02) 6280 0900 | dvcs.org.au 

Onelink (ACT) 

OneLink provides information and connections for support services in the ACT, including services for families and young people, and services for people who are homeless or at risk of homelessness. 

1800 176 468 | onelink.org.au 

Canberra Rape Crisis Service (ACT) 

Crisis and counselling telephone support service: 7am – 11pm. 

(02) 6247 2525 | crcc.org.au 

1800RESPECT Helpline 

Open 24/7. Information and support for anyone in Australia experiencing DFV or sexual assault. The website has an LGBTIQ specific information section. 
 
1800 737 732 | 1800respect.org.au 

For those aged under 25 

There are also the following services available: 

Kids Helpline 

Open 24/7. Online and phone counselling service for young people aged 12 to 25. 

1800 551 800 | kidshelpline.com.au 

Eheadspace 

Free online and telephone support and counselling to young people 12 – 25 and their families and friends. 

1800 650 890 | eheadspace.org.au 

The Junction Youth Health Service (ACT) 

Free health service for people 12 – 25 years (includes counselling) 

6232 2423 | anglicare.com.au/services/youth-family/health 

Other Support Services 

These services are only available to call during office hours, unless otherwise specified. 

Meridian (ACT) 

Meridian is a community-controlled, peer-led organisation dedicated to celebrating diversity, strengthening community bonds, and empowering people within the LGBTIQA+ communities, people living with and impacted by HIV and sex workers by providing comprehensive health and social support services, and fostering inclusivity through education and advocacy. 

02 6257 2855 | meridianact.org.au 

Canberra Sexual Health Centre (CSHC) (ACT) 

Provides non-judgemental and inclusive sexual health care services. Their services include routine STI and BBV screening, STI treatment, transgender care, PrEP and PEP, immunisation, HIV care and education, support and information on sexual health. These services are available to anyone aged 14 and above.  

(02) 5124 2184 | https://www.canberrahealthservices.act.gov.au/services-and-clinics/services/canberra-sexual-health-centre-cshc 

Sexual Health and Family Planning ACT (SHFPACT) 

Works to reduce barriers to improved sexual and reproductive health. Their services include free or low cost sexual and reproductive health clinical services, telehealth services, pelvic pain and endometriosis services, unplanned pregnancy counselling, as well as education and training.  

(02) 6247 3077 | shfpact.org.au 

Victim Support ACT 

Offers free and confidential support to victims of crime and their families, whether or not the crime has been reported to the police. Services include counselling, court support, advocacy, and assistance with financial aid applications. VSACT provides information about the criminal justice process, supports those on the Victims Registers, and offers outreach for Aboriginal, Torres Strait Islander, and multicultural communities. 

1800 8222 72 or (02) 6205 2066 | Victim Support - HRC (act.gov.au) 

Directions ACT (ACT) 

Drug & alcohol support & counselling service. 

(02) 6132 4800 | directionshealth.com 

A Gender Agenda (AGA) (ACT) 

Provides direct and peer support and advocacy for members of the trans, gender diverse and intersex communities and their families. 

(02) 6162 1924 | genderrights.org.au

ACON (NSW) 

Specialising in HIV prevention, HIV support and lesbian, gay, bisexual, transgender and intersex (LGBTI) health in NSW. ACON delivers a range of services for the broader LGBTI community in NSW 

(02) 9206 2000 (Sydney) | (02) 6622 1555 (Northern Rivers) | (02) 4962 7700 (Hunter), (02) 9206 2114 (Regional Outreach - Southern Far West Regions) | acon.org.au 

Thorne Harbour Health (VIC) 

Thorne Harbour Health is Victoria's leading health promotion organisation specialising in HIV prevention, HIV support and providing health services to lesbian, gay, bisexual, transgender and intersex communities.  

(03) 9865 6700 | thorneharbour.org 

Switchboard (VIC) 

Switchboard Victoria is a community based not for profit organisation that provides a peer driven, support service for the lesbian, gay, bisexual, transgender and gender diverse, intersex, queer, asexual (LGBTIQA+) communities and their allies, friends, support workers and families.

(03) 9917 3874 | switchboard.org.au

QC Queensland Council for LGBTI Health (QLD) 

Specialising in sexual health and HIV services, QC delivers a range of services for the broader LGBTI community in Queensland. 

(07) 3017 1777 | qc.org.au 

Relationships Australia Queensland (QLD) 

Relationships Australia Queensland's Rainbow Program offers a range of free and confidential services tailored for LGBTIQA+ communities. Services include counselling, support groups, and resources for mental health and wellbeing. The program aims to create a safe and inclusive environment, providing advocacy and support to help individuals navigate their unique challenges. 

1300 364 277 

Rainbow Program | Relationships Australia Queensland (raq.org.au) 

NTAHC (NT) 

Northern Territory AIDS & Hepatitis Council Inc (NTAHC) provides education and support in the area of blood borne viruses. NTAHC seeks to improve access to treatment and maintains strong links to services providing clinical care. 

(08) 8944 7777 (Darwin) | (08) 8953 3172 (Alice Springs) | ntahc.org.au

WAAC (WA) 

Specialising in sexual health and HIV services, the Western Australian AIDS Council (WAAC) delivers a range of services for the broader LGBTI community in Western Australia. 

(08) 9482 0000 | waac.com.au 

Living Proud (WA) 

Offer a range of free and confidential services, including a telephone helpline (QLife) for peer support and referrals, mental health and wellbeing resources, training and education, community events and advocacy initiatives. 

livingproud.org.au 

SHINE South Australia (SA)  

Provides a comprehensive range of services to support sexual and gender diversity in South Australia. Their offerings include the Gender Wellbeing Service, which provides gender-affirming mental health support, counselling, and peer support programs. SHINE SA also operates the Gender Connect Country SA program, offering support and resources for trans and gender-diverse individuals in regional and rural areas.  

(08) 8300 5300 | shinesa.org.au 

SAMESH (SA) 

Provides support, education and training about sexual health and HIV for people living in South Australia. 

(08) 7099 5300 | samesh.org.au 

TasCAHRD (TAS) 

TasCAHRD aims to increase awareness of and reduce the incidence of HIV, AIDS, Hepatitis and Related Diseases through campaigns, events, fundraising, advocacy, health, finance and other assistance services. 

(03) 6234 1242 | tascahrd.org.au 

Health Direct 

A comprehensive health information service that provides free, trusted health advice and information. It offers a wide range of services, including a 24/7 health advice line staffed by registered nurses, an extensive online library of health topics, symptom checkers, and directories for finding local health services. 

1800 022 222 | healthdirect.gov.au 

Another Closet

For information and referral details on LGBTIQ domestic and family violence.

anothercloset.com.au

SANE Helpline

9am-5pm, weekdays. Information, guidance and referrals for people living with a mental illness and their families and carers. They also have an online chat and an email service.

1800 18 7263 | sane.org

Say It Out Loud 

Provides information and guidance relating to sexual, family and intimate partner violence in the Australian LGBTQ+ community. As well as providing resources, Say It Out Loud also has a directory of services that can support people who have experienced violence.  

sayitoutloud.org.au 

Word On The Sheets 

ACON's sexual health resource is an online hub for accessible, inclusive, and relevant sexual and reproductive health information, created by and for LGBTQ+ women.  

wordonthesheets.org.au 

CHARLEE

CHARLEE is a suicide prevention hub made by LGBTIQA+ people who have thought about suicide, lived through suicide attempts, supported others in distress and live with the pain of loss through suicide. This online resource created by Switchboard, provides information on supporting yourself, supporting someone you love, or support with bereavement.

charlee.org.au